Connection information for installers

Please refer to our Solar installers information for all you need to know about submitting a generation enquiry or Connect Application.

Some important information to keep in mind before submitting the enquiry or application on behalf of your customer:

• Please ensure you have the correct retail customer details before submitting your Connect Application, your customer can confirm this information for you
• Advise your customers proposed installations must be approved by us prior to installation
• Ensure all the fields within the enquiry or application form are completed correctly
• Confirm the equipment you are installing is CEC approved
• Those making the Connect Application for the customer also take on the responsibility to liaise with them and with us, keeping their customer informed about the application's status.

Emergency Backstop Mechanism

Following industry consultation, the Emergency Backstop Mechanism applies from 6 February 2023. It requires selected Inverter Energy Systems (IES) in Queensland, such as rooftop solar PV systems, to have a Generation Signalling Device (GSD) installed. This device will allow us to respond to minimum demand events on our network at the direction of the AEMO.

For technical requirements and general guidance on installing the GSD, please refer to section 8.10.2 Emergency Backstop Mechanism of the Queensland Electricity Connection Manual (PDF 19.8 mb) .

Important documents

Here's some links to the most important documents for installers.